Privacy Policy for AutoMarketing AI

AutoMarketing AI is an AI-powered marketing automation platform that helps businesses create, plan, schedule, publish, analyze, and improve marketing content across different digital channels.

By using AutoMarketing AI, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

AutoMarketing AI is operated by Entro Solutions, based in Sofia, Bulgaria.

• Website: https://automarketing-ai.com
• Contact email: [email protected]
• Company: Entro Solutions
• Location: Sofia, Bulgaria

For the purposes of applicable data protection laws, including the General Data Protection Regulation, Entro Solutions may act as a data controller for account, billing, website, and platform usage data. In some cases, we may also act as a data processor when we process content, customer data, connected account data, or campaign data on behalf of our users.

2. What Information We Collect

We collect information that is necessary to provide, secure, personalize, and improve AutoMarketing AI.

2.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Password or authentication credentials
• Company name
• Role or job title
• Profile details
• Preferred language
• Subscription plan
• Account settings
• Login activity

Passwords are stored in a protected form. We do not store your password in plain text.

2.2 Business and Brand Information

AutoMarketing AI works best when it understands your business. For this reason, you may provide business and brand information, including:

• Business description
• Industry
• Products and services
• Target audience
• Marketing goals
• Brand tone of voice
• Website copy
• FAQs
• Past posts
• Campaign ideas
• Offers, promotions, and pricing information
• Customer personas
• Competitor notes
• Internal brand guidelines

2.3 Brand Brain and Uploaded Content

If you use Brand Brain or similar knowledge base features, you may upload or provide business documents and content such as:

• Website text
• Product sheets
• Service descriptions
• Emails
• Social media posts
• FAQs
• Marketing documents
• Campaign notes
• Images or creative assets
• Other files you choose to upload

We use this information to help generate, improve, and personalize marketing content for your account. You are responsible for making sure you have the right to upload and use any content you provide to AutoMarketing AI.

2.4 Social Media and Connected Account Data

If you connect social media accounts or marketing channels, we may collect and process data from those platforms with your permission.

This may include:

• Social media account IDs
• Page names
• Profile names
• Handles
• Connected business pages
• Access tokens or authorization tokens
• Permissions granted by the social platform
• Posts, captions, comments, messages, or publishing history where permitted
• Scheduled posts
• Published posts
• Engagement metrics
• Reach, impressions, clicks, comments, likes, shares, and other analytics
• Audience or performance insights provided by the connected platform

We do not ask for or store your social media account password. Connections are handled through the authorization systems provided by the relevant platforms. You can disconnect a social media account from AutoMarketing AI at any time through your account settings or directly through the social media platform.

2.5 Generated Content and Campaign Data

When you use AutoMarketing AI, we may store:

• AI-generated posts
• Captions
• Ad copy
• Campaign plans
• Content calendars
• Images, videos, or creative ideas generated through the platform
• Content approval status
• Rejected or edited content
• Scheduling settings
• Publishing history
• Performance reports
• Optimization recommendations

This helps you manage your campaigns, review previous content, improve future output, and maintain a consistent marketing strategy.

2.6 Lead Finder, Social Monitoring, and Public Data

If you use lead finding, social monitoring, or audience discovery features, AutoMarketing AI may process publicly available information from online sources or connected platforms.

This may include:

• Public posts
• Public comments
• Public profile information
• Business names
• Public contact details
• Public website information
• Public social media activity
• Keywords, hashtags, or topics relevant to your business
• Potential lead information

We use this information to help identify relevant marketing opportunities, potential customers, conversations, or engagement ideas. We do not guarantee that publicly available data is always accurate, complete, or current.

2.7 Payment and Subscription Information

If you subscribe to a paid plan, payment information may be processed by our payment provider.

We may collect and store:

• Subscription plan
• Billing name
• Billing email
• Billing address
• Invoice history
• Payment status
• Transaction identifiers
• Tax information where required

We do not directly store full credit card numbers unless explicitly stated. Payment card data is normally handled by secure third-party payment processors.

2.8 Website, Device, and Usage Data

When you visit our website or use the platform, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Features used
• Login times
• Session duration
• Referral URLs
• Error logs
• Approximate location based on IP address
• Usage events
• Performance and diagnostic data

2.9 Support and Communication Data

If you contact us, we may collect:

• Your name
• Email address
• Message content
• Support requests
• Bug reports
• Feedback
• Call or meeting notes where applicable
• Any files or screenshots you send us

3. How We Use Your Information

We use your information to operate and improve AutoMarketing AI.

This includes using your data to:

• Create and manage your account
• Provide access to the platform
• Generate marketing content with AI
• Personalize content to your brand voice and business goals
• Build and maintain your Brand Brain
• Create content calendars and campaign plans
• Schedule and publish approved content
• Connect to social media platforms
• Retrieve analytics and performance data
• Help you monitor relevant online conversations
• Suggest marketing opportunities
• Generate reports and recommendations
• Process payments and manage subscriptions
• Provide customer support
• Improve platform quality and security
• Prevent abuse, spam, fraud, and unauthorized access
• Comply with legal obligations
• Send important service updates
• Send marketing communications where permitted

4. AI Processing

AutoMarketing AI uses artificial intelligence to help generate marketing content, campaign ideas, recommendations, and other outputs.

To provide these features, we may process:

• Your business profile
• Brand instructions
• Uploaded content
• Prompts
• Generated outputs
• Edits and approvals
• Campaign history
• Performance data
• Connected platform data where needed

Where we use third-party AI infrastructure or AI service providers, data may be processed by those providers only as needed to deliver the service, subject to their applicable terms, data processing agreements, and security measures.

We recommend that you do not upload sensitive personal data, confidential third-party data, medical data, financial data, legal documents, government identifiers, or other highly sensitive information unless it is necessary and you have the legal right to do so.

5. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another region with similar data protection laws, we rely on one or more legal bases to process your personal data.

• Contract: when processing is necessary to provide the AutoMarketing AI service you requested.
• Consent: when you connect social accounts, accept cookies, subscribe to marketing emails, or give specific permission for certain processing activities.
• Legitimate interests: when we improve our platform, secure our systems, analyze usage, prevent abuse, or communicate with users in a reasonable business context.
• Legal obligation: when we need to keep invoices, tax records, accounting information, or respond to lawful requests.
• Your instructions: when we process content, social media data, or campaign data on behalf of your business.

6. How We Share Information

We only share information when needed to provide the service, comply with the law, or protect our rights.

6.1 Social Media Platforms

When you choose to publish, schedule, or analyze content through connected social media accounts, we share the necessary content and account instructions with the relevant platform.

For example, if you approve a post for publishing, we may send the post text, image, video, scheduling data, and authorization token to the connected platform.

6.2 Service Providers

We may use trusted third-party providers for:

• Hosting
• Database storage
• Email delivery
• Payment processing
• Analytics
• Authentication
• Error monitoring
• Customer support
• AI processing
• Video generation
• Image generation
• File storage
• Security and infrastructure services

These providers are allowed to process data only as needed to provide services to us and must protect the data they process.

6.3 Legal and Safety Reasons

We may disclose information if required to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights and property
• Prevent fraud, abuse, or security incidents
• Protect users or the public
• Enforce our Terms of Service

6.4 Business Transfers

If AutoMarketing AI or Entro Solutions is involved in a merger, acquisition, investment, restructuring, sale of assets, or similar business transaction, user data may be transferred as part of that transaction. If this happens, we will take reasonable steps to ensure your data remains protected.

7. Data From Third-Party Platforms

When you connect third-party platforms such as Facebook, Instagram, LinkedIn, X, TikTok, Google, or other services, your use of those platforms remains subject to their own terms and privacy policies.

AutoMarketing AI only receives the data that the platform makes available based on the permissions you grant.

You can revoke platform access through AutoMarketing AI or through the settings of the third-party platform.

If you disconnect a platform, AutoMarketing AI may stop receiving new data from that platform, but previously processed data may remain in your account unless you delete it or request deletion.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate the website and improve user experience.

Cookies may be used for:

• Login sessions
• Security
• Remembering preferences
• Analytics
• Performance monitoring
• Marketing attribution
• Improving website functionality

You can control cookies through your browser settings. Some cookies are necessary for the website or platform to work correctly.

If required by law, we will ask for your consent before using non-essential cookies.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

In general:

• Account data is kept while your account is active.
• Business and Brand Brain data is kept while your account is active or until you delete it.
• Generated content and campaign data is kept while your account is active or until you delete it.
• Billing and invoice data may be kept for legal, tax, and accounting reasons.
• Security logs may be kept for a limited period to protect the platform.
• Support messages may be kept to provide better service and maintain records of communication.

If you delete your account, we will delete or anonymize personal data unless we are required to keep it for legal, security, tax, accounting, or dispute resolution reasons.

Backups may retain deleted data for a limited period before being automatically overwritten.

10. Data Security

We use reasonable technical and organizational measures to protect your data.

These may include:

• Encryption in transit
• Secure password storage
• Access controls
• Role-based access restrictions
• Logging and monitoring
• Secure hosting infrastructure
• Database protection
• Regular updates
• Backup procedures
• Limited internal access to user data
• Token-based authorization for connected platforms

No system is 100 percent secure. We cannot guarantee absolute security, but we work to protect your data using commercially reasonable safeguards.

You are responsible for keeping your login credentials secure and for controlling who has access to your AutoMarketing AI account.

11. International Data Transfers

AutoMarketing AI is operated from Bulgaria, but some service providers may process data in other countries.

When personal data is transferred outside the European Economic Area or another protected region, we take steps designed to protect that data, such as using appropriate contracts, safeguards, or service providers with recognized compliance measures.

12. Your Rights

Depending on your location, you may have rights over your personal data.

These may include the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Restrict certain processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• File a complaint with a data protection authority

To make a privacy request, contact us at [email protected]. We may need to verify your identity before responding to a request.

13. Marketing Communications

We may send you product updates, educational content, offers, or marketing emails if you have subscribed, created an account, or otherwise provided permission where required.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Even if you unsubscribe from marketing emails, we may still send important service, billing, security, or account-related messages.

14. Children’s Privacy

AutoMarketing AI is not intended for children under 16 years old.

We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will take appropriate action.

15. Customer Responsibilities

If you use AutoMarketing AI on behalf of a business, you are responsible for:

• Having the legal right to upload business content
• Having permission to connect social media accounts
• Ensuring your content complies with applicable laws
• Reviewing AI-generated content before publishing
• Avoiding the upload of unnecessary sensitive personal data
• Responding to privacy requests from your own customers where applicable
• Ensuring your use of lead finding, monitoring, and automated engagement tools complies with platform rules and applicable law

AutoMarketing AI provides tools, but you remain responsible for how you use them.

16. Automated Decisions

AutoMarketing AI may generate recommendations, content ideas, schedules, and optimization suggestions using AI and automation.

These outputs are intended to assist you. They should not be treated as final decisions without human review.

AutoMarketing AI does not intentionally make legally significant automated decisions about individuals, such as decisions related to employment, credit, housing, insurance, healthcare, or legal rights.

17. Public Content and Publishing

When you approve and publish content through AutoMarketing AI, that content may become public depending on the platform and your account settings.

Published content is controlled by the relevant social media platform and may be indexed, shared, copied, or stored by others.

You are responsible for reviewing content before publishing and making sure it is accurate, lawful, and appropriate for your audience.

18. Deleting Data and Disconnecting Accounts

You may delete certain content, campaigns, files, or connected accounts from within the platform where available.

You may also request account deletion by contacting us.

Disconnecting a social media account prevents AutoMarketing AI from accessing new data from that account, but it may not automatically delete previous campaign history, generated content, analytics, or logs stored in your AutoMarketing AI account.

If you want all related data deleted, contact us with a deletion request.

19. Third-Party Links

Our website or platform may contain links to third-party websites, social platforms, tools, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or platforms. You should review their privacy policies before using them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we may notify you by email, inside the platform, or by posting a notice on our website.

The updated version will be effective when posted unless otherwise stated.