Track what people are saying about your brand, competitors, and industry across social media platforms. Get real-time alerts and AI-powered response suggestions to engage with your audience at the right moment.
Smart Social Monitoring continuously scans social media platforms for mentions of your brand, products, competitors, and industry keywords. It uses AI to analyze sentiment, identify trends, and prioritize the conversations that matter most to your business.
Whether someone is praising your product, asking a question, or posting a complaint, you will know about it instantly. The AI even drafts suggested responses so you can engage quickly and professionally, turning every interaction into an opportunity.
"Just tried @yourbrand and it saved me hours on content creation!"
"Does anyone know if they support LinkedIn scheduling?"
"Looking for alternatives to [competitor]. Any suggestions?"
Set up your monitoring queries and let AI do the watching.
Add keywords to monitor: your brand name, product names, competitor brands, industry hashtags, or any terms relevant to your business. Toggle queries on and off as needed.
Check the Mentions dashboard to see all detected conversations. Each mention is analyzed for sentiment (positive, neutral, negative) and categorized by type (praise, question, complaint, opportunity).
For each mention, the AI suggests an appropriate response. Approve the suggestion, edit it, or write your own. Respond directly from the dashboard to turn conversations into customers.
Catch negative mentions early and respond before they escalate. Address complaints quickly to turn unhappy customers into loyal advocates.
When people ask for recommendations or look for alternatives to competitors, you will be the first to respond with a helpful, personalized message.
Understand how your audience feels about your brand, what they want, and what your competitors are doing — all from real, unfiltered social conversations.
Set up your monitoring in minutes and never miss an important conversation again.